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Clare
Clare

Days 1 & 2: Home to Äkäslompolo via Helsinki

We had so much fun in Lapland last year that we knew before we had even got home that we wanted to come again this year. We also knew that we wanted to maximise our time in the snow as much as possible, so back in January I started researching whether it would be possible to fly directly to Kittilä, which is the nearest airport to our favourite destination of Äkäslompolo. Researching flights to Kittilä turned out to be a very frustrating task, because there are hundreds of flights from the UK around Christmas time, including from airports close to where we live, but they are all charter flights for people going on Thompson holidays. The only airline which seemed to be selling direct scheduled flights from the UK to Kittilä was Monarch. I looked at their website longingly for a while, but the December 2017 prices were already exceptionally high (around £400 each) and we decided that we couldn't justify spending that kind of money. That turned out to be a great decision, given that Monarch has subsequently gone bust!

I was convinced there must be a quicker way than flying to Helsinki and taking the overnight train though, and in the end we found that it was possible to fly from Gatwick to Helsinki and from Helsinki to Kittilä with Norwegian. The only catch was that both of those flights seemed to run every other day... and they don't both run on the same alternate days... so we would have to fly to Helsinki one day and get a second flight to Kittilä the next day. Also the flight to Helsinki was on Boxing Day, which felt like a strange day to fly. We deliberated over it for quite some time but it really did seem like the best option, so in the end I went ahead and booked. As Tim pointed out, flying on Boxing Day didn't mean that I needed to spend Christmas Day packing my suitcase; most of the things I needed for Lapland would be outdoor winter wear that I could pack in advance, as I definitely wouldn't be wearing them in the UK :) 

Flying from Gatwick on Boxing Day actually turned out to be a really good idea. Our flight was at 09.40, so we left home around 04.30 and beat all the shoppers for the Boxing Day sales, with the result that we were able to enjoy completely clear motorways. The airport itself didn't seem too busy, and our flight boarded and left pretty much on time. Amazing!

We arrived in a chilly Helsinki just before 3pm. The majority of the flight had been too cloudy to see anything, but as we came down to land we were able to see a tiny sprinkling of snow on the countryside outside Helsinki. As our second flight from the airport was quite early the following morning, we weren't planning to go into the centre of Helsinki itself (the airport bus fare is quite expensive, and by 3pm it was almost getting dark anyway!) so we had booked to stay in the Holiday Inn at Helsinki airport. I'd chosen the hotel on the basis that it started serving breakfast from 5am and it had a free shuttle bus to and from the airport.

There was no information about the timetable of the free shuttle bus online - or indeed any official information about where to catch it from - so we left the terminal building and began surveying the rows of bus stops outside. Luckily we found it quite easily and the bus seemed to run every 20 minutes or so, so we didn't have too long to wait. The Holiday Inn was only a couple of kilometres away and we were dropped off right outside it. Check-in was easy and we even got some free chocolates, which was a nice bonus :)

We relaxed in the hotel for a while before going out to try and find somewhere to eat. My experience of eating in Holiday Inns previously is that their restaurants are quite expensive, so I had done some googling in advance and found out that there was an out-of-town shopping centre and entertainment complex about five minutes walk away, so we set off in search of that. The thermometer told us that it was minus 1 degrees outside and it began to snow slightly as we left the hotel and made our way towards the shopping centre. We found the building quite easily, but spend a while walking around it until we managed to find the way in.

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Once inside we found various restaurants and settled on an Italian one, which didn't seem too expensive by Helsinki standards. We each had a lasagne, which cost around €17, and stuck to drinking the free tap water :D 

We were in need of an early night after our early start for the flight to Helsinki. Another early start awaited us on Wednesday, as our flight to Kittilä was at 08.45. Although it was only an internal flight, we needed to check in our luggage again, so we wanted to make sure we were at the airport for 06.45. Counting backwards, that meant that we needed to catch the free shuttle bus at 06.20 and get up at 05.30.

Breakfast at the hotel was quite plentiful, although it was so early that I didn't feel like I had the appetite to do it justice. We caught the correct bus and were at the airport well ahead of schedule. Check in had to be done via self service machines, which print the boarding passes as well as the labels for your luggage. I've always been rubbish at putting those labels on so Tim did both of them and then we made our way to the self service baggage drop point, where we had to scan the labels on the baggage and send the suitcases off down the conveyor belt.

This is where things started to go wrong. Tim successfully sent off his bag, but when I went to lift mine up onto the belt I realised that my label had disappeared. Soem frantic looking around revealed that it had fallen off a few feet away. Tim tried attaching it again and this time managed to get more of the sticky stuff attached, but it was too late to do anything about his bag, which had already disappeared. We then tried scanning the label on my bag but got an error message from the machine saying that the bag was too big (despite the fact that it weighed 14kg and we had an allowance of 20kg). Tim eventually managed to get the attention of a member of the check in staff, who explained that the machine meant that the bag was too big (as in, too large) and not too heavy. This made zero sense because my bag is physically smaller than Tim's bag, which the machine had already happily accepted, but we went off to the oversized backage desk and successfully deposited my bag there. I was starting to feel a bit worried about whether we were ever going to see either bag again!

Security went well at least (I even got through the scanning machine without taking my walking boots off!) and we found a nice quiet place with comfy armchairs to sit and wait for our flight. This one left remarkably on time as well, despite the fact that it had been snowing in Helsinki overnight and there was definitely a significant amount of snow waiting for us at our destination. We landed in Kittila on time at around 10.20, and stepped outside into the biting cold of minus 14 degrees. Wow.

Kittilä is only a small airport, so it didn't take long for the luggage to start coming off the baggage track. Helsinki to Kittilä is not the sort of flight where people travel with hand baggage - most people were waiting for suitcases and skis - so there was a lot of baggage to unload, and it came down the conveyor in fits and starts. After about 15 minutes I was starting to get nervous that neither of our bags had arrived, but there were still other people waiting which was reassuring. Eventually we caught sight of my blue bag coming along the conveyor, and Tim ran off to retrieve it. Still no sign of his, but there was another group of people waiting as well. 

We waited and waited and waited. Eventually the baggage carousel was completely empty, but it still continued to run so we didn't completely lose hope... until it came to a complete stop. Oh dear. Tim went off with the other man to try and find a member of airport staff, and was eventually given a lost baggage form to fill in. Once completed, this form had to be deposited in a sort of post box, which didn't completely fill us with confidence; who knows when someone was going to come and open the postbox to follow up on it?! This all took some time and while I stood waiting, I caught sight of the airport bus to Äkäslompolo driving away. This wouldn't necessarily be a huge problem at any other airport, but we were in the Arctic, in a country where a taxi could potentially cost my life savings, and the airport bus doesn't have a timetable as such; it just turns up to meet scheduled flights and leaves when it judges everyone on the flight has collected their luggage.

My mood as I contemplated this problem was not greatly improved by a man who walked into the baggage reclaim area dressed in a Hawaiian shirt and shorts and, together with another man on a guitar, started playing what appeared to be Jingle Bells in Finnish. Was this some sort of weird Finnish stag do tradition? No, it turned out to be part of the welcoming party for a TUI flight that had just arrived from the UK! Once Tim had posted his form and we went through customs, we found the main hall of the airport full of TUI reps dressed as elves.

We found a coffee shop and Tim bought us a drink while I checked the website for the airport bus. Luckily it turned out that there were three scheduled flights to Kittilä today; the one we had been on, one in the late evening and one which was due to arrive at 11.40. There would therefore be another bus, probably departing around midday. Phew!

We also consulted the Norwegian website, to see whether there was anything else we could do about the lost baggage. It turns out that the politically correct term is "delayed" baggage :D Norwegian said that we needed to report the delayed baggage to a Norwegian representative at the airport and that they would give us a special reference number, which we could use to track the baggage and to make any claims on our insurance. This sounded good, but Kittilä is a really tiny airport and there were definitely no Norwegian representatives there. Tim tried a live chat on the Norwegian website but struggled to make them understand this problem, and in the end we realised that it was 11.50 and we needed to go outside to try and find the bus.

Happily the bus was there and the driver let us get on board straight away :) A return ticket for two people set us back €54 (so I definitely need to make sure I don't lose the return portion!). The bus sat and waited at the airport for a while but ultimately it turned out that we were the only passengers. I'm not sure whether I was more surprised by this or the fact that Tim said the driver was reading the newspaper as he drove us along the snow-covered roads towards Äkäslompolo.

It's around 50km between Kittilä and Äkäslompolo and the journey normally takes just over an hour, though it was a bit quicker today because we didn't have to stop at lots of different hotels for other passengers. It was around 1pm when the driver dropped us off outside the main shopping centre in the middle of the village. Our favourite restaurant that we ate in a lot the first year was open, so our first move was to go inside and get lunch. I had an absolutely enormous pizza, while Tim had a burger. Once again we drank the free tap water, so in total the meal only cost us €30.

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Our next stop was the supermarket, where we wanted to get both some supplies for the apartment and some replacement items for Tim. He had to spend more than he would have liked to, but did manage to pick up some new gloves, some underwear and a toothbrush. Luckily he was already wearing most of his warm weather clothes in anticipation of getting to Äkäslompolo, so we haven't had to buy even more expensive items like a coat and boots!

It wasn't quite 3pm by this point and we weren't supposed to check into the apartment until 4pm, but we decided to try our luck with checking in early. There is no reception at the apartments and the keys are kept in little key safes outside the door. The company who owns the apartments are supposed to text you the number of your key safe a few days in advance, so I had been a bit stressed on Christmas Day when I realised I hadn't received mine. I emailed the company and got a response to say that they'd sent it to the incorrect phone number (they'd missed off the UK country code), but they didn't seem to resend it. Eventually after a frantic email last night, they sent me the key code via email. Let's say the email told me it was 1131.

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We got to the apartment and Tim dialled the number into the key box. Nothing happened; it was still most definitely locked. I started desperately searching for a phone number for the rental company and eventually found one, but my phone decided it didn't like the cold weather and died. Tim tried calling the number, but got no response. In the meantime, an elderly Finnish couple who were staying in the apartment next door arrived and tried to help us out, but we were hampered by the fact that they didn't speak a word of English. In the end they gave up and went indoors, while Tim set off on foot to find the office of the rental company, which was a short walk away near one of the main hotels in the village. I stood and waited, getting periodic visits from the elderly Finnish couple who kept coming outside, looking at me and saying things in Finnish :D It turns out that they were trying to ring the rental company for us as well. They eventually got through and were told that our key code was 6131. The man came outside and tried this in the key safe, but nothing happened; it still appeared to be locked. He and his wife started hitting it, perhaps thinking that it might be frozen shut, but all to no avail. 

While this commotion was going on, a big van pulled up in the car park outside and a representative of the rental company turned up, announcing that the code was indeed 6131. She tried it, and it didn't work for her either. Almost simultaneously, Tim arrived on foot, having made it to the office of the rental company and been told the code was 6131 as well. There were some heated exchanges in Finnish, and then the rental lady announced that the code was 7131. This one worked, and after thanking the Finnish couple as best we could, we were finally able to get inside the apartment :) 

Everything was as we expected when we got inside, except that the Internet isn't working properly and so I can't post the blog :( That's a problem to try and sort out tomorrow! All in all it's been quite an eventful day and not exactly what we'd planned for our arrival in Lapland (did I mention that I've acquired a sudden cold?!). Coming here for our third time, we thought that everything would be straightforward but I guess this is a reminder that there's always scope for things to go wrong when you travel. Here's hoping that tomorrow is going to be a better day!! 

Edited by Clare

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